Shipping policy

Shipping Policy

Last Updated: August 2026

At Pink Aura, we're committed to delivering your beauty essentials as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–7 business days (excluding weekends and public holidays).
  • Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where available.
  • During peak periods, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • South Africa: 3–7 business days
  • International Orders: 7–20 business days (depending on destination)

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

We may offer free shipping on qualifying orders during promotional periods.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number (if available).

Please allow up to 24–48 hours for tracking information to become active.

Delays

While we work with trusted courier partners, delivery delays may occasionally occur due to:

  • High shipping volumes
  • Weather conditions
  • Customs clearance
  • Public holidays
  • Events beyond our control

Pink Aura is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase.

Pink Aura cannot be held responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately at pinkaurasupport@gmail.com. While we'll do our best to help, we cannot guarantee changes once an order has been processed.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Include:

  • Your order number
  • Photos of any damaged items (if applicable)
  • A brief description of the issue

We'll work with the shipping carrier to investigate and provide an appropriate resolution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Contact Us

If you have any questions about shipping or your order, we're here to help.

Pink Aura
📧 Email: pinkaurasupport@gmail.com